Crew Resource Management


CRM is traditionally applied to the aviation environment however its core principles can equally be applied to the land, marine, medical, military, law enforcement, rescue, emergency services and transport industries – in fact anywhere that people and systems interact in a common operating environment. MRT has identified that there are 4 key operating environments, irrespective of the industry, that these principles apply to. These operating environments are general operations, Search and Rescue, Medical and Defence.

CRM training will address human factors of personal and social skills that complement technical skills such as the ability to make decisions and communicate effectively. In aviation, human factors are an important aspect of safe and efficient operations and for the aviation environment, this training will specifically address issues relevant to Airmanship.

Technical skills alone will not provide overall safety. For example, landing a helicopter is a technical skill but maintaining situational awareness at a non designated landing area to identify and avoid wires is a human factor, also referred to as a non-technical skill.

CRM training will address basic human factors which are important for safe and efficient operations in a single or multi crew environment.

These human factors are:

  • Human behaviour
  • Human performance limitations
  • Communications and assertiveness
  • Teamwork, leadership & followership
  • Situational awareness 
  • Decision making
  • Workload management & automation
  • Threat and error management
  • Task/mission planning
  • Briefing/debriefing
  • Fatigue
  • Stress
  • Alcohol and Other Drugs

Successful students will be awarded the unit of Competency 

AVIF4001B– Manage human factors in aircraft flight