Air Ambulance

Medical Rescue Air Ambulance (MRAA) operates its own medically equipped aircraft. Our aircraft are crewed by specialist flight medical teams and equipped with the latest in Intensive Care  medical equipment and aeromedical stretchers and loading systems allowing for safe horizontal losing of ventilated patients.

MRAA is a fully integrated specialist aeromedical retrieval service that has considerable experience in managing the logistical issues faced when retrieving patients from offshore or remote facilities. There are 27 different people required to undertake a successful international retrieval and we take care of all parts of the coordination and transfer including;

  • Customs
  • international flight clearances
  • ground ambulance transfers
  • accepting hospitals
  • coordination with foreign hospitals
  • Immigration and border protection 
  • emergency VISAs
  • Liaison with travel insurance companies
  • Liaison with Assistance companies
  • Commercial medical escort and MEDA clearances if an air ambulance is not required


MRAA meets the Gold standard:

The right people

  • Specialist doctors, and ICU flight nurses
  • Experienced Pilots, and Operations managers
  • Experienced management team and directors

The right aircraft

  • Covering Australia, New Zealand, SE Asia, Pacific Rim
  • REDUNDANCY IN THE FLEET of owned and chartered aircraft based on the East and West coasts of Australia medically configured to provide 24/7 cover.  All equipped to the same high standard and all aircraft are coordinated through our Gold Coast based operations room.

The right equipment

  • The latest technology for aeromedical equipment and monitoring
  • All equipment meets the requirements of Australasian aeromedical standards
  • Specialised aeromedical stretchers and loading systems designed to minimise risk of further injury during transit and transfer operations

A reliable tasking system

  • We are a private service that can be tasked directly with no competing community obligations.
  • Your treating doctor can speak directly to our retrieval doctors

The right clinical practices

  • Defined scopes of practice for all staff
  • Comprehensive clinical practice guidelines
  • Written Standard Operating Procedures

Close clinical governance

  • we have a 24 hour operations team and critical care duty doctors supporting the flight medical crew 24/7
  • Our Specialist Medical Director reviews and audits all air ambulance retrieval missions
  • A secure cloud based medical records system enabling our duty doctors to access records in real time.

Ground Transfers

  • Medical Rescue can arrange admissions to Australian or New Zealand hospitals and provide the ground transfer in our own patient transfer vehicles. (QLD)