about us

Leadership Team

Dr Glenn McKay

MBChB, BSc, DipGrad, PGCertAME, PGDipAeroRT

Glenn graduated from The University of Otago Medical School in 2002 and has worked as a flight doctor with multiple rotary and fixed wing aeromedical organisations and in pre-hospital environments for the military, RFDS, ski patrols, offshore oil & gas sector, and with disaster response teams. He is a commissioned Medical Officer with the Australian Defence Force and presently fills clinical roles in international assistance, aeromedical retrieval, and pre hospital medicine. Dr McKay taught as an Assistant Professor on the teaching faculty for post graduate degrees in Retrieval Medicine at Bond University and completed his postgraduate training in aeromedical retrieval and transport through The University of Otago School of Aviation Medicine.

Michael Smith

BHSc, ADip Paramedical Science

Michael has been practising pre-hospital medicine for over 20 years and has been an Intensive Care Paramedic for the past 16 years with State-based ambulance service in Australia. He has worked with both State Government and Private pre-hospital ambulance services. He has experience with both rotary and fixed wing aircraft and has a strong focus on and experience in evaluation safety systems that allow for the safe delivery of care to patients. He has provided input to several major departmental enquiries that have implemented safety systems for pre-hospital clinicians.

Michael holds a Bachelor of Health Science through Victoria University and an Advanced Diploma in Paramedical Science. He also holds qualifications in front line management of ambulance clinicians and has been involved with the development of university curriculum programs for the Bachelor of Health Science (Paramedic)

Michael currently sits on the Board of Directors for the Medical Rescue Foundation and chaired the operations team that lead the Disaster Response teams to the Philippines Typhoon Haiyan in 2013 where the disaster response teams treated in excess of 3000 patients in a 30-day period. Michael continued this role when the foundation deployed teams post devastating floods in the Solomon Islands in 2014.

Michael has been actively involved with development of clinical governance mechanisms to maintain and expand the scope of practice of paramedics in the pre-hospital environment. Michael currently sits on the Board of Directors with the Australian & New Zealand College of Paramedicine and is also the company treasurer. Michael provided direct input to the Australian Health Ministers Advisory Council in relation to the submission for Paramedics to be included on the Australian Health Practitioners Regulation Agency as a registered profession.

Lisa Fryer
Director – Global Logistics & Partnerships
AGSM Leadership, Prince II Foundation and Practical Project Management


Lisa is a seasoned health logistics professional with over 20 years’ experience managing simple and complex medical cases globally.

Starting off her assistance career at International SOS Sydney, she quickly established herself within the organisation and was promoted to Operations Manager Australasia with locum secondments in Philadelphia, Hong Kong, Singapore, and London. She worked on established and challenging contracts which included leisure insurance travellers, corporate travellers, Oil and Gas contracts, as well as assisting refugee programs for community detention across Australia and Papua New Guinea.

Now located in the United Arab Emirates, Lisa has successfully built two 24/7  emergency assistance companies. In 2012 Lisa was tasked to build the in-house emergency assistance platform for World Nomads Group which was acquired in 2015 by leading Australian health insurer,  nib Group. She remained with nib Group on secondment managing the international students and visa program within Australia before joining  Emirates Group in 2018 as the Head of Medical Benefits. She was immediately  tasked to bring the emergency assistance for crew support in-house, a year later she introduced the end to end  service for passenger inflight emergency support. In both World Nomads and the Emirates Group, the in-house emergency assistance platforms have demonstrated cost and process efficiencies.

Dr Mark Shirran
Dr Mark Shirran
Medical Director

MB BS BMedSci(Hons) DipIMC RCS (Ed), FACEM

Mark graduated in medicine from the University of London in 2001. He moved to Australia in 2004 and has since completed his advanced training in emergency medicine. He works full-time as a Staff Specialist Emergency Physician at the Gold Coast University Hospital ED. Mark has a specialist interest in pre-hospital/retrieval medicine and has worked in various operations on fixed and rotary platforms, both domestically and in the UK, including London’s Air Ambulance HEMS (Helicopter Emergency Medical Service), Essex & Herts HEMS, CareFlight Qld and RFDS. He has also completed a pre-hospital fellowship with Queensland Ambulance Service and continues to work part-time for them as a Senior Ambulance Medical Officer, with regular shifts on the Brisbane Trauma Response Team.

Dr Clare Wood
Occupational Health Specialist

FAFOEM, MBChB, BSc (Hons), Grad Dip Occ Med, Health & Safety,

Dr Clare Wood graduated from the University of Birmingham, UK in 2004 and moved to Australia in 2007. After a few years in emergency medicine training, she switched to occupational medicine and was awarded her fellowship in 2017. Clare has worked across a range of industries including education, healthcare, mining and manufacturing as well as performing a role in the public health service and government (QLD Dept of Natural Resources and Mines).

Clare has worked on projects reforming medical assessment processes, working to develop pre-employment and periodic medical pathways and has previously provided assessments to seafarers as a Medical Inspector of Seamen.

Her professional interests include general occupational medicine, including pre-employment/deployment assessments, occupational lung disease, policy development, risk assessment and occupational travel medicine.

Anne-Marie Ransby
Anne-Marie Ransby
Chief Financial Officer


Anne-Marie is a member of the Institute of Chartered Accountants in Australia and New Zealand. She earned her Bachelor of Business Studies, majoring in Accountancy, at Massey University in New Zealand.

Anne-Marie has 24 years of extensive experience and is a dedicated member of our leadership team. Anne-Marie brings a wealth of business experience in financial and management accounting, tax planning and strategic direction, with a strong drive for capitalising on business opportunities.